How can we help


Soapy Says:

How can I help you use our site?


Are you a distributor?

Not exactly! We make and sell direct all of the products you see on this site. We also have distributors that carry our Stamford line of products. We encourage you to review our list of distributors to see if you already can purchase Stamford locally.

How does the 'Buy 3 Get 1 FREE' discount work?

Easy! Add any four eligible products to your cart and the discount is automatically applied. You can repeat the deal as many times as you want in a single or multiple order. The discount is applied to the lowest cost item in the group of four.

Do you provide in-person service? offers a wide variety of online resources for your use. In order to offer you the best prices on products, we do not provide in-person service. We encourage asking questions to our expert, Soapy!

How do I reset my password?

Under My Account on the main menu, click Edit Info/Password. Enter your new password and click Save Changes.

How do I add or edit my billing/shipping address?

Under My Account on the main menu, click Edit Addresses.  This is where you can edit or add your Billing or Shipping addresses.  If you have more than one shipping address, choose Edit next to Shipping Addresses and click Add another at the bottom of the page.  Click Save Changes once any new information is added.  You can add as many addresses as needed.  Be sure to choose the correct shipping location at checkout.

I have multiple shipping addresses, how do I specify which one to ship to?

We recommend setting up all of your shipping addresses on your account page and selecting the appropriate one at checkout. This is a great way to keep all of your locations under the same billing address but still receive separate shipments. Orders cannot be split between shipping addresses however; you will need to place a different order for each shipping address.

Do you store my credit card information?

No. In order to protect your valuable information, we do not save your credit card information. You will be required to enter your card in each time you order, or use a Paypal account.

How are taxes calculated?

The website estimates your taxes based on your ship-to State and ZIP code. If you think your tax is calculated in error, please contact us.

How is half-off shipping calculated?

Fedex provides us with shipping estimates based on geographic area and weight of the boxes. We split the cost!

What if I need to return/have a damage/received the wrong product?

Please email us at and we will correct the issue right away! Please include your order number if possible.

When will my order ship?

Orders received before 2pm EST on normal business days (M-F) will ship the next business day. We allow 24 hour ordering so you can get the orders in whenever it's convenient for you!

I've made a mistake in my order, what do I do?

Email us at or call us at 1-800-543-0406 as soon as you realize the error.

Can I repeat an order?

Absolutely! On your "my account" page, you will see a history of your completed orders. Click "view" next to the order you want to repeat. On the next page there will be an "order again" button. Follow the steps from there!